August 31st
Support principles
Pro tip: Deactivating the accounts of your users (for no good reason) instead of just canceling and deleting as they request doesn’t help business.
SendGrid support chat:
Me: I’d like to have my account nixed, please :) I couldn’t find a delete/cancel link anywhere
Kyle Kermgard: any particular reason you dont want to use our service anymore?
Kyle Kermgard: also is the account name [redacted]?
Me: Yes, it is
Me: we just never used it. We were planning to offer emailing newsletters from our platform, but it turns out we’re better suited to just plug into the mail servers our customers already have
Kyle Kermgard: ok, your account is a free account
Kyle Kermgard: you just want it deactivated?
Me: Well, we’re never going to use it, so I’d prefer if it’s deleted…
Kyle Kermgard: ok
Kyle Kermgard: we dotn delete accounts but i can deactivate
Me: like facebook, huh…
Me: why don’t you delete accounts?
Kyle Kermgard: just isnt something we do
Me: Hm
Me: Well in that case, I’d like to go into my profile and remove all address information and point my account to a dummy email address
Kyle Kermgard: ok
Me: Since that will be more effective
Me: k, you officially have a dummy account on your hands
Me: Thanks
